Delivery Information

Additional information about delivery

1. Next day delivery: Orders placed on Thursdays after 12:00 noon and on Fridays will be delivered to you on Tuesday at the latest.
2. Free delivery: It is limited only to Standard UK Delivery.
3. No one at home: If no one is available to receive your delivery at the address, the delivery driver will leave a note with instructions on how to rearrange your delivery. If the customer asks the courier to place the parcel in a secure place, the customer will be held solely responsible for any loss or damage.  Cotton and Olive will not be held responsible for any additional shipping charges if packages are returned to us due to customer absence, an incorrect delivery address, or refusal of delivery.
4. Order for several locations: When you place an order, all items must be delivered to the same address. We realise that your order may include gifts that need to be delivered to several different locations. In these instances, we recommend that you break your items into separate online orders.
5. Delivery delays: All delivery dates are estimates, and we cannot guarantee specific deadlines, even though we try hard to keep our promises. However, we are here to help.  If your parcel has not arrived within the expected time, please get in touch with our Customer Services on 01932 506 444 (open 9.00 am – 6.00 pm Monday to Friday) or email info@cottonandolive.com.
6. Non-working days: Saturdays, Sundays, and all Bank holidays are classed as non-working days.
7. PO boxes: Unfortunately, we do not deliver to PO boxes.
8. Plastic-free packaging: We do our part, however small, and offer plastic-free packaging for those who opt in. We will do our absolute best to deliver our products as intact as possible. Only recycled card boxes, white tissue paper, and plastic-free tape will be used for those opting in for plastic-free packaging. The products inside the card box will be wrapped in plain tissue paper in place of a polybag. The parcel may be more prone to weather-related issues in transit and/or while waiting outside if no one is in to collect it during delivery, and it may not be as pristine as you expect. Plastic-free packaging requires your acknowledgement. If your product has been affected by adverse weather conditions and you want to return the damaged item for a refund, we will not be able to accept the return or issue a refund. We are open to your suggestions to improve our plastic-free packaging. Please e-mail us your views, and we will be happy to consider them to improve this process. The plastic-free shipping option doesn’t incur any extra cost for our customers.

Returns and exchanges

We want you to be delighted with your purchase, but if you are not, you can return any item within 14 days of receipt as long as it is unused and in its original packaging. For full terms and conditions, please click here.