Return & Exchange Procedure

We hope you are delighted with your order. If you are not completely satisfied with a product, please return it to us for an exchange or refund within 14 days of your receipt of the order. Please follow the return and exchange process outlined below.

Items will be refunded or exchanged, provided that you have not used the item; it is in the same condition as when you first bought it, i.e. in its original packing; and you have taken reasonable care to ensure that any item is returned to us safely and not damaged in transit. For returns, your postage cost will not be refunded. Any additional shipping costs related to returns or exchanges are your sole responsibility.

If any product is faulty, we will either refund or exchange the goods free of charge and cover all postage costs.

To return your order, please

  1. Download the Return & Exchange form
  2. Complete the form as instructed; sign and date it
  3. Attach the completed form to the parcel
  4. Pack the order in its original packaging together with the return/exchange form. Please ensure that the contents of the parcel and outer packaging are well protected
  5. Send the parcel to Returns Dept., Cotton and Olive, Pinehurst, Elgin Rd, Weybridge, KT13 8SW
  6. Please use a signed delivery for postal/courier service, and keep the proof of postage safe until the resolution of your return

We strongly recommend using a signed-for service and obtaining proof of postage, as we are not responsible for returns that do not reach us.

Processing returns

We try to process returns as quickly as possible; however, this can take up to 7 days from the date of receipt during busy periods. If you have any queries about an item you have returned, please get in touch with our customer service by email info@cottonandolive.com.

Cancellation Procedure

You may cancel an order at any time before it has been processed for shipping by contacting our customer service by e-mail info@cottonandolive.com.  To cancel your order after it has been dispatched, follow the Return Procedure outlined above.